IT Monteur respects your privacy and is committed to maintaining the privacy and confidentiality of data we collect. The purpose of this Privacy Statement is to demonstrate our firm commitment to the privacy and protection of personal data to IT Monteur and its affiliates. This Privacy Statement describes the ways we collect information and what is collected.

By visiting IT Monteur websites or are otherwise providing your personal information to IT Monteur via any other means, you are accepting and consenting to the practices described in this Privacy Statement.

For purposes of this Privacy Statement, the term “visitor” includes visitors to our websites who are not yet customers, those who become customers, as well as those who do not become customers; whether you upload information to our websites, download it, or are merely visiting our websites.

1. WHAT DO WE COLLECT AND WHERE?

The information we collect may include your personal information, such as your name, contact information, IP addresses, Live Chat Messages, phone conversation logs, product and service selections and orders or other items that identify you individually.

Generally, we may collect information about you in the following manners:

    you may provide your personal information to us via chat, email or other written correspondence, telephone calls, web based forms, or other means
    we use automated technical means to collect information about all website visitors for example by use of cookies

Web Visit

You may visit our Websites in any of the following ways:

    By using your browser to navigate to our Websites
    By viewing an advertisement displayed on a third party website that is served content by our web server

When you visit our Websites, our server logs your IP address (unique network addresses), the time and duration of your visit, and the time and duration of the pages on our website you view. If you arrive at our website by clicking a paid advertisement (including a paid search engine result) or via a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or a hyperlink on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.

We will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our Website, whether or not those visitors are repeat visitors, and the source of the visits. Cookies cannot be executed as code or used to deliver a virus. Other servers cannot read them and personal information cannot be gathered from them. They are simply an identifier shared between you and us to allow us to improve the services we offer to you through our Website. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is found in your browser’s “security settings” section.  Permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.

We do not collect personal information about you as part of a web visit, but web visit information may be tied to other information (including personal information) we collect from you via chat, web forms, and the other means we describe in this Privacy Statement.

Hyperlinks to non-IT Monteur Websites

We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from IT Monteur practices and are not controlled by IT Monteur and covered by this Privacy Statement. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data.

Minor Children’s Online Privacy Protection

Our services are not designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13.

2. WHAT DO WE USE THIS INFORMATION FOR?

Personal Information

We may use your information to process your service requests, handle orders, deliver products and services, process payments, communicate with you about orders, provide access to secure areas of the Website, recommend merchandise and services that might be of interest to you, to personalize your visit to our Website, and to enable us to review develop and continually improve the products services and offers we provide online. We also use this information to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.

Contact Information

We use visitor information to send information about our company to visitors and to get in touch with them when necessary.

Financial Information and payment card details

We may ask visitors to enter credit card or account information in order to process orders for services placed with IT Monteur. Financial information provided via our website or via the our control panel/portal is transferred over a secure connection. We collect this information on a transaction-by-transaction basis and will not authorize the release of the information with anyone not directly involved in processing the transaction.

Credit card numbers are used only for processing payments and are not used for any other purposes.

We use information you provide to us via telephone calls, chat, email, web forms and other communications to correspond with you about services you may be interested in purchasing. If you elect to purchase a service online using a web form, we will use the information to establish your account. Information you submit in writing, such as chat, email, and web form information is archived and may be tied to information that we collect about your web visits.   Your telephone call may be recorded and we may enter information you provide via telephone into our systems to use for the purposes described in this paragraph.

3. DISCLOSURE OF PERSONAL INFORMATION

Personal information we gather is for internal use only and will not authorize the release of this information to anyone outside IT Monteur (except to third party service providers to IT Monteur who perform functions on our behalf but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.

IT Monteur utilizes two data centers that are certified on the Safe Harbor List and abides by the principles set forth in the Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union. To enforce the requirements of the Safe Harbor and to provide an independent means of resolving disputes, IT Monteur performs periodic self-assessments to verify that it is adhering to the Safe Harbor Privacy Principles and that the provisions of this Privacy Policy are true and accurate, fully implemented and followed by IT Monteur. IT Monteur as a company is also bound by the “Personal Information Protection and Electronic Documents Act” (PIPEDA). The act is intended to reassure the European Union there is adequate privacy compliance requirements to protect the personal information of European citizens.

Should you breach our terms and conditions or website terms, or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.

We may release the information we collect to third parties, where the information is provided to enable such third party to provide services to us, provided that the third party has agreed to use at least the same level of privacy protections described in this Privacy Statement, and is permitted to use the information only for the purpose of providing services to us.

4. OPTING OUT OF COMMUNICATIONS

IT Monteur gives you an opportunity to chose to opt-out of personal data being disclosed to third parties for a purpose incompatible with the purpose for which it was originally collected (except for meeting applicable legal requirements or permitting third party service providers who perform functions on our behalf as described in section 3 of this Privacy Statement).

5. SECURITY OF YOUR INFORMATION

IT Monteur is committed to industry best practices approaches concerning security measures to prevent the loss, misuse and alteration of the information in our possession. We use various security measures to protect the information we collect, as appropriate to the type of information, including encryption, firewalls, and access controls. We store information you provide to us on a computer system located in a controlled facility with a limited access. Visitor textual information is encrypted during transmission, our company databases are accessible only by IT Monteur employees, contractors and agents on a need to know basis and who have entered into and are bound by a confidentiality and nondisclosure agreements with IT Monteur.

6. DATA INTEGRITY

Personal data we collect is relevant for the purposes for which it is to be used. IT Monteur takes reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current.

7. RIGHT TO ACCESS YOUR PERSONAL INFORMATION

If you believe that any personal information we have about you is incorrect, or is, has been, or might be used inappropriately, please contact us, and we will take steps to correct or delete the information, or restrict its use, as appropriate.

8. VERIFICATION

IT Monteur utilizes the self-assessment approach to assure its compliance with its Privacy Statement. IT Monteur regularly verifies that the privacy statement is accurate, comprehensive, prominently displayed, completely implemented and in conformity. Appropriate employee training is in place and internal procedures for periodically conducting objective reviews of compliance are in place.

9. INQUIRIES OR COMPLAINTS

If you have a question or complaint about this Privacy Statement or our information collection practices, please contact us. We will investigate the matter and are committed to resolve any privacy concerns that you may have.

10. CHANGES

Our business changes constantly and our Privacy Statement may also change from time to time. You should check our website frequently to see recent changes, however, we will never materially change our policies and practices to make them less protective of personal information collected in the past without your prior consent.